1. Scope of application of the GTC
The General Terms and Conditions (GTC) apply to sales contracts with private customers and companies concluded via the web shop of Hüte & Mützen GmbH/Caroban. With the confirmation of the order the customer accepts these GTC.These General Terms and Conditions also apply to distance purchases made by other means, e.g. by telephone or letter. The customer receives these GTC with the delivery note. Hüte & Mützen GmbH/Caroban
reserves the right to change these GTC at any time without giving reasons.
2. Data protection
All customer data/photos entrusted to us will be treated as strictly confidential, used exclusively for the proper processing of the order and will remain with Hüte & Mützen GmbH/Caroban. Credit card data will be processed by Stripe.com. Stripe meets the PCI DSS requirements of credit card issuers and specializes in cashless payment via the Internet and meets all legal security standards.
In a first step, the customer can choose a selection from the Caroban.ch web shop.
The maximum declared quantity must not be exceeded.
4. Delivery period
Hüte & Mützen GmbH/Caroban processes the incoming orders twice a week, Tuesday and Thursday, and ships the ordered goods. Hüte & Mützen GmbH/Caroban strives to meet short delivery times.
5. Pictures and availability of the products
The illustrations in the web shop serve the visual representation of the products. The colour and design samples correspond to prototypes. The stock of Hüte & Mützen GmbH/Caroban is very extensive and the fabrics change, which is seasonal as well as fashionable.
Hüte & Mützen GmbH/Caroban therefore reserves the right to compile the selections on the basis of many years of experience and taking into account the customer’s wishes. At best, a photo of the customer is available. Thanks to our own production, Caroban products can be delivered at any time. There is a warehouse for purchased products, but no guarantee is given for the availability of purchased products.
6. Duty of care
When the customer receives the ordered selection, she is obliged to handle the goods with care, as is usual in a retail shop.
The products are a selection and the headgear must not be worn for longer than the trial period. Defective and worn headgear from selections will be charged.
7. Time frame and costs of the selection
All selected items will be sent exclusively to Switzerland. A selection takes a maximum of 10 days. A maximum of 14 days may elapse between the date of the delivery note and the postmark of the return shipment.
A selection item always costs CHF 30.00 (thirty). These must be transferred by credit card when the order is placed. If the customer retains the selection, the CHF 30.00 will be
credited to the final invoice.
Return of a part of the selection or the entire selection is prepared for the customer. For this the customer uses the label and the barcode, which are attached to the delivery note.
9. Prices and shipping costs
The prices quoted in the webshop are inclusive of VAT and in Swiss francs (CHF). The shipping costs are CHF 20.00, which will be shown separately on the invoice. Hüte & Mützen GmbH/Caroban reserves the right to change prices at any time. For customers, the prices published in the webshop on the day of the order apply.
10. Conclusion and invoice
If the customer sends back the complete selection, the advance payment of CHF 30.00 between Hüte & Mützen GmbH/Caroban and the customer. Except, the goods are returned in bad condition, worn, not on time or defective. In this case, Hüte & Mützen GmbH/Caroban will invoice the customer. If the customer retains all or part of the selection, the selected products will be invoiced, plus shipping costs of CHF 20.00, less advance payment of CHF 30.00. Unless otherwise agreed, the payment period is 20 days from the invoice date. In the event of late payment, Hüte & Mützen GmbH/Caroban will send a maximum of two reminders. A fee of CHF 20.00 will be charged for the second reminder. If the invoice is not paid, debt enforcement measures will be initiated. Hüte & Mützen GmbH/Caroban also reserves the right to charge interest on arrears. As long as the goods have not been paid for, they remain the property of Hüte & Mützen GmbH/Caroban.
11. Liability for the online connection
Hüte & Mützen GmbH/Caroban undertakes to ensure security in systems, programs etc. which it owns and over which it has influence in accordance with the latest technical standards and to observe the rules of data protection. Customers shall ensure the security of systems, programs and data within their sphere of influence. In their own interest, customers should keep passwords and user names secret from third parties. Hüte & Mützen GmbH/Caroban shall not be liable for defects and malfunctions for which it is not responsible, in particular not for safety defects and operational failures of third-party companies with which it cooperates or on which it is dependent. Furthermore, Hüte & Mützen GmbH/Caroban is not liable for force majeure, improper action and disregard of risks on the part of the customer or third parties, excessive strain, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disturbances by third parties (viruses, worms, etc.) which occur despite the necessary, current security precautions.
12. Applicable law and place of jurisdiction
All legal disputes in connection with services and products of Hüte & Mützen GmbH/Caroban are subject to Swiss law. The place of jurisdiction is Lucerne, Canton of Lucerne.
13. Final provisions
Should individual provisions of these GTC be wholly or partly void and/or ineffective, the validity and effectiveness of the contract and the remaining provisions and parts of provisions shall remain unaffected.
If a newer version exists, it completely replaces these GTC.